Property Services Supervisor

Full Time, Year-Round

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests’ vacations memorable.

Join our Team!

The Property Services Supervisor plays a crucial role in upholding Whistler Platinum’s luxury standards by overseeing the quality and consistency of property inspections. This role ensures that all properties meet or exceed the expectations of homeowners and guests. The Property Services Supervisor provides leadership to the Property Services Inspections team, monitors quality control, and addresses any issues to deliver exceptional service.

What will I be doing?

• Supervise the Property Inspections team, providing training, guidance, and support to ensure high-quality performance.
• Conduct routine quality control checks of inspected properties to ensure cleanliness, maintenance, and readiness align with Whistler Platinum’s standards.
• Create and update inspection checklists and procedures to maintain consistency across properties.
• Monitor daily inspection schedules, assigning tasks and adjusting as needed to meet operational demands.
• Serve as a point of contact for inspectors, providing support in resolving property-specific challenges.
• Collaborate with the Director of Operations and the Housekeeping team to address and resolve issues such as property damage, maintenance needs, or guest complaints.
• Document and report inspection results, highlighting areas for improvement and tracking trends in property conditions.
• Provide feedback to team members and participate in performance evaluations to foster professional growth.
• Coordinate with the Guest Services and Maintenance teams to ensure properties are guest-ready prior to arrivals.
• Assist in onboarding and training new inspectors, ensuring they understand Whistler Platinum’s quality expectations.
• Perform property inspections as needed, particularly during high-demand periods or for high-priority properties.
• Contribute to seasonal projects, including inventory checks and updates to property profiles.
• Other duties as required – flexibility and teamwork are key to ensuring smooth operations.

Our Ideal Candidate

• Previous experience in property inspections, housekeeping, or quality control within the hospitality industry.
• Proven leadership skills, with the ability to motivate and guide a team.
• Exceptional attention to detail and a commitment to maintaining high-quality standards.
• Strong organizational and time management abilities, with a knack for prioritizing tasks.
• Excellent problem-solving and communication skills, both written and verbal.
• Proficient in using property management systems and scheduling tools.
• Familiarity with luxury property expectations and standards is an asset.
• Knowledge of Whistler and the surrounding area is an advantage.
• Flexible and adaptable, with the ability to work weekends, holidays, and on-call shifts as required.

Why work for Whistler Platinum?

• Comprehensive compensation package including competitive wage, extended Health benefits (after 12 months).
• Annual Lifestyle spending account for Ski/Snowboard pass or other recreational expenses.
• Fun and supportive work atmosphere, staff socials, and outings.
• Flexible schedule to enjoy the Whistler lifestyle.

Visa Requirements:

You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization.

Minimum commitment to be considered for this role is 12 months