Job Description

Job Title: Enterprise Solutions Specialist

Reports to: Director, Strategic Operations

Department: Operations

Job Type: Full Time, exempt

Location: Remote, US
Hiring Range: $70,000.00 - $90,000.00

About the Company:
Whitestone is a fully remote, global creative branding agency specializing in trend-forward, sustainable merchandise. Our team of branded merchandise professionals partners with enterprise-level companies to design and brand merchandise at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and kitting projects, uniform and award programs, and large-volume retail initiatives.

We collaborate with household-name brands and have built a reputation over the past 10 years for exceptional customer service, creativity, and a human approach to business. Whitestone is proud to be a member of 1% for the Planet and was named Counselor Magazine’s #1 Best Place to Work in our industry for companies with 26-100 employees.

Job Summary:  The Enterprise Solutions Specialist is a key Operations team member responsible for bridging the gap between Operations and Sales by providing specialized expertise in identifying technology, logistics, and production solutions. While Sales is responsible for uncovering new opportunities with both new and existing clients, this role is brought in as a specialist to assess feasibility, develop solutions, and drive implementation.

This role is not a traditional sales position but rather an Operations-driven specialist role that assists in pre-sales consultation and post-sales execution. The Enterprise Solutions Specialist plays a crucial role in both new client onboarding and identifying expansion opportunities for existing clients, ensuring smooth implementation and long-term success.

This position requires deep operational expertise in e-commerce, integrations, fulfillment logistics, and project management. The ideal candidate is highly organized, process-driven, and proactive, with the ability to guide enterprise client implementations, identify strategic growth opportunities, and ensure seamless transitions between teams.

Essential Responsibilities:

Sales Program Consultation & Solution Design

• Support Sales by conducting discovery sessions with new and existing clients to assess technology, logistics, production, and creative needs.
• Assist in identifying and developing new revenue opportunities outside the standard sales scope, such as custom e-commerce solutions, fulfillment strategies, and workflow automation.
• Present tailored demonstrations of Whitestone’s e-commerce platforms (Liftoff, Shopify, commonsku) and guide customers through their demo site.
• Create Statements of Work (SOWs) and Proposals, detailing solution architecture, implementation deliverables, costs, timelines, and responsibilities.
• Define program goals and metrics for success, ensuring alignment on reporting, general ledger, and cost center requirements.
• Assist sales in overcoming objections and addressing customer concerns during the presentation and decision-making process.

Enterprise Client Implementation & Onboarding

• Serve as the client’s primary point of contact after contract signing through full onboarding and implementation.
• Develop and manage a formal program timeline and schedule, ensuring all teams and stakeholders understand the next steps.
• Lead kickoff meetings and facilitate stakeholder alignment on expectations, timelines, and deliverables.
• Coordinate internally to execute site setup, product setup, inventory planning, and operational workflows.
• Outline project milestones with the client, ensuring clear expectations, and send formal program schedules before or after kickoff meetings.

Post-Launch Program Oversight & Customer Success

• Conduct project review and site walkthroughs post-launch to ensure all program elements function as expected.
• Manage and lead a smooth transition from Enterprise Sales to the Project Management team, ensuring operational consistency.
• Perform quarterly or annual program reviews, identifying areas for improvement and presenting optimization strategies.
• Survey customers on program satisfaction, identifying service gaps and opportunities for enhancement.
• Handle customer complaints and escalations, working cross-functionally to ensure timely resolution.
• Transition client ownership post-launch to long-term project management teams, ensuring a seamless experience.

Minimum Qualifications:

• 4+ years of experience in customer success, solutions engineering, technical sales, or project management role within an e-commerce, logistics, or SaaS-driven environments required.
• Strong technical knowledge of e-commerce platforms, order management systems, 3PL integrations, and API-based workflows.
• Experience managing complex implementations with multiple stakeholders, tight timelines, and cross-functional dependencies.
• Strong project management skills, able to juggle multiple enterprise accounts while ensuring smooth execution.
• Experience in the Branded Merchandise and/or Promotional Products industries strongly preferred.
• Ability to operate in a remote work environment with strong, reliable internet access.

What’s in it for me?

• The flexibility to work 100% remotely from wherever you thrive best.
• Comprehensive medical, dental, and vision benefits to support your well-being.
• A robust 401(k) match of up to 4% to help you plan for your future.
• Seasonal Office Closures to enjoy well-deserved downtime.
• Flexible Paid Time Off (PTO) to help you recharge and prioritize work-life balance.
• Generous Parental Leave to support you and your growing family.
• Opportunities to connect with colleagues through company retreats and events.
• A fun and progressive workplace with a collaborative and inclusive culture.
• Competitive salary with performance-based bonus opportunities.
• Monthly fitness stipend to encourage health and wellness.
• Top-of-the-line equipment, including a Mac desktop or laptop, plus a Home Office Stipend to create your ideal workspace.
• Celebrate your dedication with a 5 Year’s Service Trip to recognize your milestone contributions.
• Volunteer Paid Time Off (VTO) to support causes you’re passionate about.
• Summer Fridays to kickstart your weekends early.

Variable Compensation: In addition to base compensation, this role is eligible to participate in the respective variable compensation plan associated with the role.

Equal Employment Opportunity (EEO): Whitestone Works, LLC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

For Colorado Residents: We anticipate the application window for this job closing by February 27th, 2025

Company's website: whitestonebranding.com