Job Title: Production Specialist

Reports to: Director, Production

Department:  Production
Location: Remote

Job Type: Full time, exempt

Hiring Range: $67,000 - $77,500

About the company: Whitestone is a best in class Branded Merchandise agency that helps awesome companies create awesome branded products. Our team of Branded Merchandise Professionals help enterprise companies design and source products at scale while also managing complex seasonal and long standing ecommerce stores, fulfillment and kitting projects, uniform and award programs and large volume retail programs. Many of the brands we work with are household names, and we’ve developed a reputation over the last 10 years of growing through exceptional customer service, creativity and taking a human approach to doing business.  We are proud to share that we are a member of 1% for the Planet and were also recognized by Counselor Magazine as the #1 best place to work within our industry for companies between 26-100 employees.

Job Summary: The Production Specialist will provide support, independently, with supplier management and help ensure orders are fulfilled accurately and on time. The individual will be responsible to provide support with managing orders through to delivery. The primary function is to ensure the business is running smoothly behind the scenes and that all our orders in production with our supplier partners are being fulfilled and produced as per the purchase orders and client requests. The individual will be responsible for helping communicate with the customers by providing them production proofs, order updates, tracking numbers and navigating through potential set-backs that happen after orders are in production.

Essential Responsibilities:

• Managing the production process alongside our vendors and communicating updates in a timely manner to our client’s
• Working hand in hand with our fulfillment center(s) to get one-off requests shipped out for our client’s
• Import batch orders, export tracking reports, check inventory counts, and maintain log-in info for our fulfillment and kitting jobs
• Send proofs to our client’s for approval if/when needed
• Navigate and help resolve art issues with our vendors, utilizing the art team if/when needed
• Follow up with suppliers for tracking information
• Sending tracking to customers
• Navigating any shipping related issues such as address corrections, customs forms, returns, etc.
• Communicating with clients regarding shipping issues, tracking updates, delivery confirmations, etc.
• Assist with shipping labels, shipping estimates, scheduling freight pick-ups, courier pick-ups, etc.
• Daily Deliveries - utilizing the Production Report to inform the team of all orders that delivered the day prior
• Managing & updating the Production Report on Commonsku on a daily basis
• Help resolve error orders and client issues with the assistance of the Sales Team
• Assist with blank apparel discrepancies - communicate with the supplier and the decorator to get issues resolved
• Update and maintain supplier changes internally - contact info, email addresses, warehouse locations, etc.
• Schedule Production Meetings (10-15 minutes) with each Account Manager once a week to review orders & discuss pain points/error orders

Minimum Qualifications: 

• 3+ years of professional work experience required 
• 1+ year of promotional item procurement or logistics experience required 
• Ability to work in a remote environment with strong, reliable internet access

What’s in it for me?

• Fun, progressive workplace and culture 
• Competitive salary & bonus 
• Flexible paid time off 
• Parental Leave
• Monthly fitness stipend 
• Company retreats
• Ability to work remote 
• Volunteer paid time of
• Mac Desktop or Laptop 
• Home Office Stipend  
• 5 years of service trip 
• Seasonal Office Closure
• Summer Fridays
• Medical, dental & vision benefits
• 401K Match up to 4%

Variable Compensation:  In addition to a base salary, this role is eligible to participate in the respective variable compensation plan associated with the role.

Equal Employment Opportunity (EEO): Whitestone Works LLC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

For Colorado Residents: We anticipate the application window for this job closing by Friday, November 8th, 2024

Company's website: whitestonebranding.com