About Widewail

Widewail is a Burlington, Vermont based startup solving a key problem for many businesses - how to efficiently and effectively deliver the very best customer service experience while simultaneously influencing prospective customers to choose their business. By integrating with our client’s  business management systems, Widewail invites our client’s customers to review their recent experience, then monitors and responds to reviews on behalf of the businesses. These responses are expertly crafted to include key content that attracts new customers and improves overall local search rankings. By further collaborating with our clients, Widewail  ensures that responses to negative reviews successfully address the customer’s feedback while encapsulating the client’s voice. Our client base is growing fast and we are looking for additional team members to help us meet our growing demand by expanding our current product offerings and bringing new products to market.

Come help grow a Burlington Startup!

Compensation & Benefits

• Medical, Dental, Vision, HSA, FSA, DCA
• Company funded Lifestyle Spending Account
• Employer match 401K
• Paid Parental Leave
• Sick Time Off
• Paid Time Off & Paid Holidays
• Salary Range: $100k-$145k

Data Scientist

Who we’re looking for

Widewail is hiring a data-focused engineer to help build the next generation of our AI-driven data products. This role is within our existing data team and plays a central part in shaping how we extract insight from multiple correlated data sets. We are open to strong data scientists with solid engineering experience or hybrid ML engineers who can work comfortably across model development, data pipelines, and AI systems. The role can be remote or on-site in Burlington, VT.

What you will do

Work with engineering and product teams to design and build pipelines that support both traditional ML models and emerging AI workflows. Develop and deploy NLP, LLM, and machine learning models that power Widewail’s new data products. Experiment with agentic flows, retrieval architectures, and modern AI toolchains across AWS Bedrock, OpenAI, and other providers.

You will explore and analyze data from multiple sources to uncover meaningful insights, identify customer-facing opportunities, and help translate raw signals into reliable, scalable models and features. You will also collaborate with engineering to move prototypes into production environments that support real customer usage.

Core responsibilities

• Have hands-on experience with modern AI stacks, including LLMs, embeddings, RAG pipelines, vector search, and model fine-tuning.
• Understand NLP deeply enough to apply it in production environments, including summarization, sentiment extraction, topic modeling, and classification.
• Be comfortable training and evaluating ML models using methods like BLEU, F1-score, and AUC.
• Have experience developing or supporting AI pipelines on cloud platforms, ideally AWS, including services like Bedrock, Sagemaker, Lambda, or similar.
• Be able to move between data exploration and engineering with ease, writing the code needed to transform, prepare, or orchestrate data for modeling.
• Communicate clearly about model behavior, limitations, and tradeoffs to technical and non-technical partners.
• Work collaboratively to build an environment where experimentation leads to practical, deployable outcomes.

Basic qualifications

• Two or more years in a full-time ML, data science, or applied AI role after graduation.
• Strong SQL skills.
• Strong foundation in statistics, machine learning, and data modeling.
• Experience developing, evaluating, and iterating on ML models.
• Experience with Python for modeling and data transformation.

Preferred qualifications

• Experience with modern AI tooling such as LLM orchestration frameworks, agentic pipelines, or retrieval-augmented systems.
• Experience with AWS AI and ML services, including Bedrock or Sagemaker.
• Experience building and supporting production-grade model pipelines.