Who We Are

Wine Enthusiast Companies is a Certified B Corporation and the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the family-owned company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. Wine Enthusiast events include the annual premier Wine Star Awards gala. In 2024, the company launched a travel division, which includes the Tasting Room Directory and Cork+Compass Travel. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life.

Your Role in Our Journey

The Inside Sales Manager is a hands-on, in-the-weeds leader responsible for the daily productivity, operational structure, and performance of the inside sales team. This role is focused on driving predictable sales results by managing team members to strict quotas, developing essential sales processes, ensuring deep product knowledge, and handling the administrative rigor of compensation and quoting. The ideal candidate thrives in a fast-paced environment and possesses strong coaching and process-building skills.

What You'll Be Uncorking

Key Responsibilities:

Day-to-Day Team Management & Performance

• Quota Management: Directly manage the sales team to ensure individual and team quotas (calls, conversions, revenue) are met or exceeded daily, weekly, and monthly.
• Coaching & Development: Conduct regular 1:1 coaching sessions, call monitoring, and performance reviews. Provide real-time feedback and training to improve selling techniques and close rates.
• Daily Operations: Oversee the call team's schedule, workflows, and lead assignment process to maximize sales opportunities and efficiency.

Process, Structure, & Enablement

• Sales Process Creation: Collaborate with the VP to design, document, and enforce a structured, repeatable sales process from lead qualification through closing.
• Product Knowledge Mastery: Develop and deliver training programs to ensure the team maintains expert-level knowledge of our product catalog, value propositions, and competitive differentiators.
• CRM/Tool Adoption: Ensure consistent and accurate use of the CRM system for all quotes, opportunities, and customer interactions to maintain data integrity for forecasting and reporting.

Administrative & Financial Oversight

• Commissions: Accurately check, calculate, and submit commissions and bonuses for the sales team, resolving any discrepancies quickly and fairly.
• Quoting & Order Submission: Oversee the quoting process to ensure pricing accuracy, proper documentation, and smooth submission of sales orders.
• Reporting: Prepare and analyze daily, weekly, and monthly sales performance reports, providing actionable insights directly to the VP of Sales and Marketing.

The Perfect Blend (What You Bring to the Table)

Qualifications:

• 4+ years of experience in inside sales, with at least 2 years in a management or team lead role, demonstrating a track record of meeting or exceeding team sales targets.
• Proven ability to manage the "nitty-gritty" of an inside sales operation, including process creation, commission calculation, and daily performance management.
• Deep familiarity with CRM software (e.g., Netsuite, Gladly, Hubspot, Salesforce, etc) and sales engagement tools.
• Excellent coaching, communication, and presentation skills.
• Must be a self-starter who is detail-oriented and thrives in a high-accountability environment.
• Proximity to the Westchester/White Plains/NYC area is highly preferred for in-office or hybrid work.

This position offers a flexible hybrid schedule, requiring employees to be onsite at our Valhalla, NY headquarters three days per week, with Tuesday designated as a required in-office day.

Our Commitment to You

Unlimited PTO, Full Medical, Dental and Vision benefits, 401(K) Match, FSA & Dependent Care FSA, Flexible Work Environment, Onsite Gym, Pet Discount Plans, Employee Discount, optional Wine Tasting Class participation, Flexible Schedule, Dynamic and Collaborative work culture.

Our Core Values

JOY

We recognize that our business is not just about numbers, but also about people. As a family business, we honor the importance of our employees’ home lives. We encourage fun, discovery, adventure and health for our teams.

EMPATHY

We support our employees with patience and understanding, recognizing that work hours represent a substantial percentage of one’s time. We encourage a diverse mindset that helps us better reflect the evolving wine culture.

TRANSPARENCY

Communication and integrity are the cornerstones of our relationships with each other and our customers. We speak openly about our achievements and challenges, with the goal of helping each other grow.

PASSION

We’re not just a company; we’re a community. Our job is to enhance the lives of others, making the wine industry and all its offerings accessible and enjoyable. Delighting and educating our consumers is at the core of everything we do.

INNOVATION

We value those who think outside the box to elevate the company. We celebrate change, appreciating that a nimble culture attracts talent and motivates team members to push the envelope and build our business for the future.

COLLABORATION

We believe in the power of working together, sharing ideas, and leveraging our collective talents to achieve our goals. We mentor those we lead and surround ourselves with people who drive us to do more than our personal best.

Our Commitment to Inclusion & Equity

At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.

Our family-owned company was born from a passion to bring a fine wine experience to the everyday. We believe wine is best shared with others and brings people together. In 2021, Adam and Sybil's daughters Erika Strum Silberstein and Jacqueline Strum were named co-presidents and continue to lead the mission of bringing wine to life. The second generation works together with the collective team to create new and better ways for everyone to explore and enjoy the exciting world of wine, including low-alcohol wines, non-alcohol wines, spirits, and beyond! We hope you’ll join us with a glass in hand.