Who Wine Enthusiast Is

Wine Enthusiast Companies is a Certified B Corporation and the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the family-owned company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. Wine Enthusiast events include the annual premier Wine Star Awards gala. In 2024, the company launched a travel division, which includes the Tasting Room Directory and Cork+Compass Travel. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life.

Your Role in Our Journey

Wine Enthusiast is seeking a talented and detail-oriented Client Services Manager to oversee client engagement during advertising campaigns across our media channels. This role is integral to ensuring seamless campaign execution and delivering exceptional client experiences. As the main point of contact for client sponsors, the Client Services Manager will manage activations across print, digital, social, podcast, video, and events, ensuring all deliverables meet high-quality standards. They will also contribute to strategic planning initiatives to drive client satisfaction and advance business objectives.

What You'll Be Uncorking

Key Responsibilities:

• Act as the primary liaison between client sponsors and internal teams during advertising campaigns, ensuring clear communication and exceptional service.
• Oversee media activations across multiple channels, including print, digital, social, podcast, video, and events, ensuring consistent execution and brand alignment.
• Collaborate with sales, marketing, and creative teams to ensure timely delivery of client projects and advertising assets.
• Manage and execute multiple client services activations, maintaining a high level of accuracy, organization, and attention to detail.
• Monitor campaign performance, provide regular updates to clients, and address any concerns promptly.
• Coordinate internal project management workflows to ensure deadlines and quality standards are met.
• Assist the Director of Client Services and Operations in strategic planning initiatives to enhance client relationships and optimize operational efficiencies.
• Identify opportunities to advance the sales funnel by providing insights and recommendations based on campaign outcomes and client feedback.
• Stay up-to-date on industry trends and best practices to support client success and drive innovation.

The Perfect Blend (What You Bring to the Table)

Qualifications:

• Professional Experience: 2-5 years of experience in client services, account management, or project management, preferably in the media, publishing or advertising industry.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a strong client-first mindset.
• Highly organized with strong attention to detail and problem-solving skills.
• Experience managing campaigns across diverse media formats, including print, digital, social media, podcasting, video, and live events.
• Proficiency in project management tools and software (experience with Monday.com is a plus) 
• Experience with Google Drive and Adobe Acrobat is preferred.
• Ability to contribute to strategic planning and work collaboratively across teams.

This hybrid role has an onsite requirement of 1 - 2 times a month at our Valhalla headquarters.

Our Commitment to You

Unlimited PTO, Full Medical, Dental and Vision benefits, 401(K) Match, FSA & Dependent Care FSA, Pet Discount Plans, Employee Discount, Wellhub, optional Wine Tasting Class participation, dynamic and collaborative work culture.

Our Core Values

PASSION

We’re not just a company; we’re a community. Our job is to enhance the lives of others, making the wine industry and all its offerings accessible and enjoyable. Delighting and educating our consumers is at the core of everything we do.

COLLABORATION

We believe in the power of working together, sharing ideas, and leveraging our collective talents to achieve our goals. We mentor those we lead and surround ourselves with people who drive us to do more than our personal best.

INNOVATION

We values those who think outside the box to elevate the company. We celebrate change, appreciating that a nimble culture attracts talent and motivates team members to push the envelope and build our business for the future.

TRANSPARENCY

Communication and integrity are the cornerstones of our relationships with each other and our customers. We speak openly about our achievements and challenges, with the goal of helping each other grow.

EMPATHY

We support our employees with patience and understanding, recognizing that work hours represent a substantial percentage of one’s time. We encourage a diverse mindset that helps us better reflect the evolving wine culture.

JOY

We recognize that our business is not just about numbers, but also about people. As a family business, we honor the importance of our employees’ home lives. We encourage fun, discovery, adventure and health for our teams.

Our Commitment to Inclusion & Equity

At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.

Our family-owned company was born from a passion to bring a fine wine experience to the everyday. We believe wine is best shared with others and brings people together. In 2021, Adam and Sybil's daughters Erika Strum Silberstein and Jacqueline Strum were named co-presidents and continue to lead the mission of bringing wine to life. The second generation works together with the collective team to create new and better ways for everyone to explore and enjoy the exciting world of wine, including low-alcohol wines, non-alcohol wines, spirits, and beyond! We hope you’ll join us with a glass in hand.