Location: Remote (US-based) | Full-time

Who We Are

Within Health is revolutionizing eating disorder treatment through our innovative telehealth platform. We provide remote clinical services at the Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) levels of care. Our mission is to transform lives by increasing access to quality eating disorder treatment, improving patient outcomes, and fostering healing in a compassionate, stigma-free environment. We combine clinical expertise with cutting-edge technology to address the complex needs of individuals with eating disorders, creating a future where effective treatment is accessible to all who need it.

The Role

We are entering an exciting new phase of our development. We’ve proven that our business model works and our care leads to excellent clinical outcomes. Now we’re looking to hire a Clinical Care Coordinator.

The Clinical Care Coordinator is a cross-functional leader driving seamless, high-quality care across clinical, care navigation, and business development teams. This role blends direct client support and referral management, overseeing the outbound referral and aftercare planning process for all patients.  This role centers on delivering comprehensive case management services. 

What You'll Do

• Connect clients and families to appropriate clinical resources (coaches, support groups, additional services) in coordination with the clinical team and business development
• Serve as system navigator and point-of-contact for clients and families during transfer and discharge process and lead related care coordination efforts through relationships with treatment facilities.
• Provide advanced case management and social work support to clients and families, including navigations of FMLA, unemployment, school accommodations, and other services 
• Coordinate with business development to strategically foster relationships within the treatment community 
• Communicate with clients through face-to-face meetings and asynchronous messaging.
• Leverage Salesforce to manage referrals and maintain high-value provider relationships.
• Create and maintain a robust spreadsheet of referrals
• Document all relevant information in the client’s medical record in a timely manner.
• Participate in multi-disciplinary team meetings.

• Assure each patient’s discharge summary is provided to all members of the outpatient team
• Represent Within Health at external events and business development initiatives.
• Lead all aspects of the outbound referral process, ensuring timely transitions across levels of care.

• Other related duties as assigned based on need and availability.

Who You Are

• Bachelor’s degree or higher education 
• 2 year(s) of experience with eating disorder clients and families preferred.
• Prior case management experience, preferred.
• Strong attention to detail.
• Ability to treat clients with dignity and empathy.
• Strong listening and communication skills.
• Acute observation skills.
• Computer literacy.
• Willingness to treat clients with Eating Disorders and Disordered Eating.
• Understanding of diverse cultures and gender-specific issues and ability to incorporate needs of gender and culturally diverse groups into practice settings.
• Excellent organizational and time management skills.
• Ability to prioritize workload and work independently.

What We Offer

• Competitive compensation package including salary that commensurate with experience
• Remote work flexibility with a results-driven culture
• Comprehensive health benefits that reflect our commitment to wellbeing
• The chance to be part of a team that directly transforms lives and makes treatment accessible
• Collaborative and innovative work environment with a team passionate about our mission
• Professional development opportunities and support for continued growth

Our Culture

At Within Health, we blend clinical excellence with technological innovation to create a workplace where purpose meets impact. We believe in a culture of empathy, continuous learning, and intellectual curiosity. As a healthcare technology company, we understand that our work directly affects people’s lives, which drives our commitment to quality and integrity in everything we build. Forbes named us a 2025 Top Startup Employers in the US. 

Join Our Mission

If you’re ready to leverage your skills to make a meaningful difference in mental healthcare, we want to hear from you. This is an opportunity to utilize your experience that doesn’t just meet business objectives but transforms lives.

How To Apply

Submit your resume, a cover letter detailing your relevant experience.

Within Health is an Equal Opportunity Employer committed to diversity and inclusion. We believe diverse perspectives strengthen our team and enhance the solutions we build.