Who We Are

Within Health has a revolutionary approach to the virtual treatment of eating disorders. We provide clinically continuous care, in the comfort of the clients own home.  We provide excellent care 100% virtually and are a 24/7 company to ensure the care for our clients is superior than others.

The Role

The Billing Specialist’s primary responsibility is to oversee the billing process for clients. Ensure timely and accurate submission and processing of client invoices and insurance claims. The Billing Specialist will also research and resolve all provider and client inquiries in a timely and customer-focused manner.

What you'll do

• The primary function is to take ownership of the error free completion of the entire weekly bill cycle to include:
• Checking eligibility and benefit verification for services provided as needed
• Conduct client and guarantor welcome orientations on the insurance/private pay/balance billing process
• Maintain communication with clients on the billing process, status of their claims
• Manage the status of client accounts and balances and identify inconsistencies
• Create, send and collect on bi-weekly invoices for balance billing and SCA, private pay clients
• Follow up, collect, charge and post large client balances
• Professionally answer and respond to calls, and emails from patients, payers, and other team members re: claims, balances, eligibility, etc., promptly.
• Accurately prepare, review, and submit claims within timely filing to various insurance companies electronically, or in some case via paper using correct revenue, HCPCS, CPT and ICD10 codes
• Post insurance and patient payments from ERA’s or EOB’s within a timely matter.
• Follow-up on open, denied, underpaid, overpaid and non-paid claims and re-submit, send back, appeal as needed
• Write, compile medical records, etc. for appeals, retrospective reviews, authorizations as needed; and follow up accordingly.
• Collaborate with clients and insurance companies, team members to resolve billing inconsistencies and errors.
• Review patient accounts for trends that indicate where additional assistance might be needed.
• Constructively handle patient complaints and report to your supervisor immediately.
• Support billing team as needed when individual tasks are completed, or if help needed to complete a project.
• Monitor your daily, weekly performance and submit daily delegations to billing manager.
• Plan, organize, direct and control to meet all billing objectives.
• Maintain and track your personal calendar, calls, and deadlines.
• Motivate yourself to perform well.
• Communicate potential opportunities for optimization.
• Constantly strive toward continuing professional growth
• Accurate and timely processing of all adjustments (debits and credits), initiated by either external (client-related) or internal (Shared Services) requests
• Timely research and resolution of all billing inquiries to the assigned mailboxes utilizing the highest level of customer service
• Other duties assigned by supervisor

Who You Are

• Eating disorder, behavioral health, inpatient billing preferred
• High school diploma or equivalent require, some college preferred
• 3 years’ experience in billing, preferably in the Staffing or Medical field
• 3-5 years of demonstrated analytical sense with excellent attention to detail
• Medical billing experience, specifically insurance company follow up and balance billing
• Knowledge and experience with Apero and Collaborate MD billing software preferred
• Understanding of billing on UB-04 forms and revenue, CPT, HCPCS, ICD10 codes
• Compliance of HIPAA, understanding of medical terminology
• Strong attention to detail and efficient data entry
• Strong organization, time management and prioritization abilities
• Excellent communication and Customer Service skills
• Strong computer skills, including knowledge of EMR’s, PM systems, and Microsoft Office suite 

• Minimum of three years of technical experience

What We Offer

• Competitive compensation package including salary commensurate with experience
• Remote work flexibility with a results-driven culture
• Comprehensive health benefits that reflect our commitment to wellbeing
• The chance to build technology that directly transforms lives and makes treatment accessible
• A seat at the leadership table with real influence on company strategy and direction
• Collaborative and innovative work environment with a team passionate about our mission
• Professional development opportunities and support for continued growth

Our Culture

At Within Health, we blend clinical excellence with technological innovation to create a workplace where purpose meets impact. We believe in a culture of empathy, continuous learning, and intellectual curiosity. As a healthcare technology company, we understand that our work directly affects people’s lives, which drives our commitment to quality and integrity in everything we build. Forbes named us a 2025 Top Startup Employers in the US. 

Join Our Mission

If you’re ready to leverage your Revenue Cycle Management skills to make a meaningful difference in mental healthcare, we want to hear from you. This is an opportunity to build technology that doesn’t just meet business objectives but transforms lives.