Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. 

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.  By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.  Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

The Delivery Engineer Level 3 is a vital technical role supporting the deployment, operation, and reliability of the Capacity platform. This role balances customer-facing activities related to support and licensing with technical ownership of core infrastructure, including virtualization, orchestration, and scripting.

Responsibilities:

• Triage and manage customer support issues, ensuring effective communication through resolution.
• Coordinate closely with engineering teams to diagnose and resolve complex technical problems.
• Drive the automation and technical management of license issuance and renewal workflows.
• Run and maintain integration tests, particularly with IVR platforms
• Apply understanding of the MRCP protocol where relevant.
• Create and maintain Virtual Machines (VMs) on platforms like VMware and AWS EC2.
• Install, configure, and maintain Kubernetes clusters, often deployed via Helm.
• Run, troubleshoot, and maintain Docker containers.
• Possess a working knowledge of microservices architecture and its impact on cloud network architecture within a Kubernetes environment.
• Execute, maintain, and update internal scripting in languages like Python and Go.
• Support automation efforts for deployment, testing, and other operational tasks.

Requirements:

• Significant experience with virtualization and cloud platforms, specifically the creation and maintenance of VMs on VMware and AWS EC2.
• Hands-on experience with containers and orchestration, including running and troubleshooting Docker and installing/configuring/maintaining Kubernetes clusters via Helm.
• Proficiency in scripting with Python and/or Go, able to run, maintain, and edit existing scripts.
• Proven experience in a customer-facing role, managing customer support and acting as a technical liaison with engineering teams.
• Experience with integration testing, such as with IVR or similar platforms.

Preferred Qualifications:

• Prior experience with MRCP protocol, telephony or voice technologies
• Prior experience with license issuance and renewal workflows.

You are motivated by:

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations.  You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Salary range:

• The expected base salary for the Delivery Engineer III role is between $125,000 and $145,000.

Still unsure?

At Capacity we value more than just hard skills.  Our goal is to build a holistic and diverse team.  If you aren’t sure if you qualify, just apply!  We will carefully consider your application and are always grateful for any time and effort invested in Capacity.  

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers.  Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education.  There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.