Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, USA and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within Salesforce Public Sector space.

While Public Sector is our passion, we are also growing into other verticals including Insurance and Telcom space. We are one of the largest Systems integrators for Vlocity (recently acquired by salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial/state, federal and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce based solutions and accelerators which in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally working with our associates. We are quickly growing and that brings additional responsibility treating everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner and client bring to the table.

Position Overview

We are seeking an experienced Salesforce Business Analyst to gather and translate business requirements into effective Salesforce solutions. The role involves configuring Salesforce features, collaborating with technical teams, supporting data migration, and delivering user training. Candidates should have 4–6 years of relevant experience, strong knowledge of Sales and Service Cloud, and excellent analytical and communication skills. Salesforce certifications and Agile experience are advantageous

*Applicants must be U.S. Citizens or Green Card holders.

Key Responsibilities:

• Gather, document, and analyse business requirements from stakeholders across different departments.
• Translate business requirements into technical specifications and Salesforce solutions.
• Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules.
• Collaborate with Salesforce developers and administrators to implement solutions and enhancements.
• Conduct user training sessions and create training materials as needed.
• Perform data analysis and data migration activities.
• Provide ongoing support and maintenance of Salesforce applications.
• Stay current with Salesforce releases, features, and best practices.
• Identify opportunities for process improvement and efficiency gains using Salesforce capabilities.

Requirements:

• Bachelor’s degree in business administration, Computer Science, Information Systems, or a related field.
• 4-6 years of experience working as a Salesforce Business Analyst.
• Strong understanding of the Salesforce platform, including Sales Cloud and Service Cloud.
• Proven ability to gather and analyze complex business requirements.
• Experience with Salesforce configuration and customization (e.g., workflows, process builder, validation rules).
• Familiarity with data management and integration concepts.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.
• Experience working in an Agile environment is preferred.

We offer:

• Competitive compensation
• Fixed performance-based bonuses
• Hybrid work model

Primary Location: Washington, DC, United States (Hybrid Model)