About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position.

About your new role:

We’re looking for a Chief Technology Officer to lead Software Engineering, and AI strategy at a company that has already achieved significant scale $150M+ in ARR and growing fast. This role is designed for a proven technology leader who has operated at similar stages of growth and understands what it takes to evolve platforms, teams, and processes as a business moves from rapid scale to sustained market leadership.

You’ll be responsible for setting up a clear technical vision that supports continued expansion while increasing reliability, speed, and leverage across the organization. This is not a “figurehead” CTO role; you’ll be deeply involved in guiding architecture, strengthening execution discipline, and building a performance-oriented software engineering culture that can scale without slowing down.

The ideal candidate brings firsthand experience from high-growth startups at or beyond this stage, pairing strong technical judgement with an AI-forward mindset. You’ll work closely with the CEO and executive team to ensure technology remains a growth accelerator, embedding AI into how products are built; teams operate, and customers experience our platform.

Key Responsibilities:

• Own technology outcomes tied to revenue performance, with direct accountability for ARR growth, expansion, and retention metrics.
• Drive EBITDA performance through capital-efficient execution, increasing product velocity and output per team to deliver more revenue-impacting product to market faster—without linear growth in cost.
• Leverage an AI-forward development strategy, embedding AI-first thinking into how products are designed, built, and shipped.
• Lead AI-driven product innovation, delivering customer-facing AI capabilities with defined monetization, adoption, and margin improvement targets.
• Drive product execution against clear KPIs, including time-to-market, launch success, adoption, and revenue impact of new capabilities.
• Build a performance-oriented software engineering organization, with leaders and teams held accountable to operational KPIs such as uptime, scalability, security, and customer experience.
• Increase software engineering productivity and efficiency, measured through delivery predictability, cycle time reduction, and output per engineer, leveraging AI-assisted development and automation.
• Scale platforms and operating models to support growth while meeting enterprise-grade expectations for reliability, compliance, and global availability.
• Partner with Product, Sales, and Customer Success to align technical priorities with pipeline conversion, average deal size, and net revenue retention.

What you'll need for success:

• Proven CTO, VP Engineering, or equivalent experience at a high-growth startup or technology company with $100M+ ARR.
• Demonstrated success scaling software engineering teams, platforms, and products in fast-moving environments.
• Strong track record of building performance-driven, accountable, and execution-focused cultures.
• Deep understanding of modern software development practices, cloud infrastructure, and scalable system design.
• AI-forward mindset, hands-on familiarity with AI-assisted development, LLMs, automation, and data-driven product innovation.
• Ability to operate at both strategic and hands-on levels, comfortable in architecture discussions and executive planning rooms.
• Clear communicator who can align technical teams with business objectives.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.