About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

About the Role

We are looking for a driven and customer-obsessed Senior Product Manager to own and evolve a portfolio of enterprise integration and automation products. In this role, you will transform complex customer challenges into zero-friction, market-leading solutions — reducing manual effort, accelerating time to value, and unlocking new revenue opportunities. You will work at the intersection of customer success, engineering, and go-to-market teams to define strategy, prioritize ruthlessly, and deliver measurable outcomes.

Key Responsibilities

Product Strategy & Vision

• Define and communicate a compelling product vision that transforms existing capabilities into best-in-class, enterprise-grade solutions.
• Build and maintain a prioritized product roadmap aligned to customer outcomes, revenue growth, and competitive positioning.
• Identify and close critical capability gaps through structured discovery, competitive analysis, and stakeholder alignment.
• Embed AI and autonomous capabilities into product solutions to push technological boundaries and address complex automation challenges.

Delivery & Execution

• Own end-to-end feature delivery — from discovery and requirements definition through release and post-launch measurement.
• Define clear, measurable success criteria for every initiative (e.g., reducing template creation time by 50%, cutting setup time for integrations to under 5 minutes).
• Partner closely with engineering to balance innovation speed with enterprise stability requirements.
• Manage competing priorities across multiple product lines without sacrificing quality or customer trust.

Customer & Market Focus

• Develop a deep understanding of customer pain points through direct engagement with clients, client-facing teams, and usage data.
• Reduce friction in key customer workflows — from onboarding and setup to day-to-day operations — to drive adoption, renewals, and expansion.
• Monitor and respond to an intensifying competitive landscape, including aggressive pricing from point-solution competitors and evolving platform capabilities from major vendors.
• Proactively manage customer expectations to prevent frustration and maintain trust during periods of rapid change.

Sales & Go-to-Market Enablement

• Equip Account Executives, Solutions Engineers, Professional Services, and Customer Success Managers with clear positioning, best practices, documentation, and enablement materials.
• Collaborate with sales leadership to identify upsell and cross-sell opportunities within the existing customer base.
• Reduce deal duration and time-to-value metrics through improved product usability and streamlined onboarding.
• Address market confusion by sharpening value propositions and differentiating overlapping product capabilities.

Stakeholder & Cross-Functional Collaboration

• Serve as the connective tissue between engineering, design, sales, marketing, and customer success.
• Communicate roadmap priorities and trade-offs transparently to leadership and internal stakeholders.
• Foster a culture of accountability, continuous improvement, and data-driven decision-making across the team.

Key Metrics You Will Own

• Reduction in deal duration for enterprise sales cycles
• Reduction in average time to complete key customer workflows (setup, configuration, template creation)
• Reduction in support case volume related to product usability issues
• Increase in product-influenced sales volume and cross-sell revenue
• Customer retention and renewal rates

Qualifications

Required

• 5+ years of product management experience, with at least 2 years in enterprise SaaS or integration/automation products.
• Demonstrated ability to define and execute a product roadmap that delivers measurable business outcomes.
• Strong analytical skills with experience using data to prioritize features and validate decisions.
• Excellent communication and stakeholder management skills — able to influence without authority across engineering, sales, and executive audiences.
• Experience working in fast-paced environments with limited resources and competing priorities.
• Proven track record of collaborating with go-to-market teams on positioning, enablement, and customer adoption.

Preferred

• Experience with CI/CD, DevOps, ALM, or enterprise integration platforms (e.g., MuleSoft, Jira, ServiceNow, Azure DevOps).
• Familiarity with AI-driven automation and the challenges of driving enterprise adoption of emerging technologies.
• Experience managing products with CLI-based or developer-facing capabilities.
• Background in expectation management and customer communication during periods of significant product change.

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.