DLB Associates is a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers, advanced infrastructure, and high-performance building systems. With over four decades of expertise, we partner with some of the world’s most influential companies to design and optimize environments that demand precision, scalability, and resilience.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title: ​Business Process Analyst​

Position Location: Remote - work virtually from anywhere in the United States

Job Summary

The Business Process Analyst drives operational clarity, efficiency, and compliance across the organization. Acting as the single point of process ownership, this role partners with multiple departments to document, standardize, and improve business processes, ensuring stakeholders align on “one way of working.”

The Business Process Analyst will also oversee the revenue visibility process, monitoring and pushing for process compliance and updates. Using tools like Power BI, the analyst measures performance, identifies gaps, and implements sustainable process improvements. This is a hands-on role focused on adoption, governance, and continuous improvement, with potential for leadership growth in operational excellence.

Essential Functions

Process Documentation & Standardization

• Document current-state processes and create swim lanes.
• Map revenue visibility inputs: backlog, pipeline stages, forecast updates, management adjustments.
• Identify gaps, inefficiencies, and opportunities for improvement.
• Facilitate stakeholder adoption of standardized processes; educate teams and leaders.
• Develop SOPs, templates, and training materials to support consistent execution.

Governance, Cadence, and Communication

• Establish repeatable operating cadences with agendas, pre-work checklists, and deliverables.
• Lead meetings and workshops that drive alignment without creating bottlenecks.
• Maintain a Revenue Visibility Playbook with definitions, RACI charts, templates, SOPs, and guides.
• Drive stakeholder follow-up and alignment, including escalation paths when needed.

Quality Controls & Compliance

• Monitor process hygiene, compliance, and outstanding items.
• Conduct audits to ensure alignment with compliance requirements.
• Define lightweight controls: validation checks, approval steps, exception queues, and audit trails.
• Track KPIs for timeliness, data completeness, forecast variance, and backlog accuracy.

Technology & Continuous Improvement

• Implement software solutions to enhance tracking, reporting, and process efficiency.
• Run ongoing improvement cycles: issue log → root cause → corrective actions → updated SOPs → retraining.
• Explore opportunities to leverage AI and other technologies to optimize processes.

Completion of Assigned Tasks and Deliverables on Time and on Budget

• Performs Other Related Duties as Assigned

Position Requirements (Advanced level for all)

• Proficiency in process mapping, swim lanes, workflows, and visual documentation.
• Structured problem solving and root-cause analysis.
• Process re-engineering, standardization, and compliance monitoring.
• KPI definition, reporting, and audit readiness.
• Strong facilitation and stakeholder management skills.
• Ability to educate, influence, and align cross-functional teams.
• Practical change management and adoption expertise; implement processes without bureaucracy.
• Comfortable with ambiguity and multi-priority environments.
• Detail-oriented, proactive, hands-on approach.
• Task-focused, organized, and eager to learn.

Physical Demands

The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is

• Frequently required to remain in a stationary position
• May be required to lift up to 20 pounds

Travel Requirements

• Up to 10%, this may include travel to any or all 50 US states
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

Education / Experience

• Bachelor’s degree in Business Administration, Project Management, Operations Management, or a related field.
• Minimum of 5 years of experience in professional services environments such as engineering, accounting, consulting, or software organizations.
• Minimum of 5 years of experience supporting process improvement, audit, or compliance initiatives.
• Experience using Power BI and working within Agile environments.
• Strong understanding of project management principles and cross functional collaboration.
• Certifications such as Six Sigma or Agile preferred

What Success Looks Like

• Processes across all departments are documented, current, and adopted.
• Operational efficiency and compliance risks are reduced.
• Revenue visibility is accurate, reliable, and transparent.
• Teams consistently follow standardized processes.
• Continuous improvement initiatives are successfully implemented and scaled.
• Measurable improvement in data hygiene, forecasting accuracy, and operational cadence.

Benefits

DLB Associates offers a very competitive benefits package; highlights include

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is DLB's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

DLB Associates is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.

Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!​

​NOTICE TO THIRD PARTY AGENCIES:

DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to DLB in the absence of a signed Service Agreement where DLB has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of DLB and DLB will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.