Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services is a 4th-generation family-owned business, proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027, a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC, and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Join Our Team – Build a Career with GSM Services!

Are you a highly organized, customer-focused professional who thrives in a fast-paced environment? GSM Services is looking for a motivated individual to join our Residential HVAC/Home Performance team in a key support role that directly impacts our success. This is more than just a job—it’s an opportunity to grow your career with a company that values teamwork, excellence, and long-term development.

What You’ll Do:

In this dynamic, hands-on role, you’ll be at the center of our sales and production operations—supporting our Comfort Advisors, leadership team, and field staff to deliver outstanding service to our customers.

• Play a vital role in supporting our Residential/Home Performance Sales Team
• Assist with job setup and provide sales support from start to finish
• Issue purchase orders for equipment and subcontractors
• Coordinate permits and ensure all job documentation is complete
• Maintain production schedules, tracking volume and gross margin
• Submit Duke Energy rebates and manage related documentation
• Support after-hours and holiday lead coordination as part of the on-call team
• Communicate effectively with sales, production, and leadership teams
• Work closely with the Production Coordinator to schedule jobs efficiently
• Organize and schedule “Plan of Attack” meetings for sales and production
• Assist Comfort Advisors with job preparation, including materials and equipment
• Order equipment and manage extended warranties
• Handle billing, accounts receivable, and follow up on pending quotes
• Support call center operations as needed

What We’re Looking For:

• 1+ years of experience in customer service and office administration
• Strong communication skills and a team-first mindset
• Ability to multitask and stay organized in a fast-paced environment
• Solid computer skills, including MS Word and Excel
• Experience with dispatch or scheduling systems is a plus
• Detail-oriented with strong follow-through
• High school-level reading and writing proficiency

Benefits & Perks

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program—your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture

Why Join GSM Services?

At GSM Services, you’ll be part of a team that values professional growth, teamwork, and outstanding customer care. We believe in investing in our people and creating opportunities for long-term success.