About Latitude.sh

Launched in 2019, Latitude.sh provides automated, global Bare Metal infrastructure with cloud-like flexibility. Recently acquired by Megaport, we are now integrating high-performance compute with world-class connectivity to power the next generation of AI and enterprise workloads at scale.

About The Job

The Sales Assistant plays a cross-functional and operational role within the Sales organization, supporting Sales Specialists and Account Managers with day-to-day back-office, administrative, and operational activities.

Unlike customer-owned roles, this position focuses on shared responsibilities that are not tied to a specific account or pod, ensuring the sales operation runs smoothly, efficiently, and without bottlenecks.

This role is ideal for someone highly organized, detail-oriented, and comfortable working with multiple teams such as Finance, Operations, Infrastructure, and Sales.

What You’ll Be Doing 

Sales & Operational Support

• Support Sales Specialists and Account Managers with administrative and operational sales activities.
• Assist with support and internal validations.
• Prepare reports, spreadsheets, and basic presentations for internal sales reviews and planning.

Billing & Finance Coordination

• Help clarify billing-related questions internally and externally.
• Support the Finance team by validating billing information and assisting with invoice-related requests.
• Help follow up on delinquent accounts when needed, in coordination with Account Managers and Finance.
• Assist in validating suspension lists and customer status when required.

Ticketing & Queue Management

• Help manage the sales and operations queues in the ticketing system.
• Reply to and triage tickets coming from customers, prospects, or internal teams.
• Route requests to the appropriate Sales Specialist, Account Manager, or internal team when needed.
• Ensure tickets are properly documented, tracked, and resolved.

Capacity & Inventory Coordination

• Assist in creating, organizing, and maintaining capacity reservations and waitlists.
• Help keep server reservation and availability lists accurate and up to date.
• Support the process of moving servers into inventory once marked as ready by the Operations team.
• Coordinate with Infrastructure and Operations to ensure availability data reflects reality.

Cross-Team Collaboration

• Act as a point of support between Sales and other departments such as Finance, Procurement, Infrastructure, and Operations.
• Help standardize internal processes and documentation where possible.
• Support ad-hoc operational tasks that are not owned by a specific Account Manager or Sales Specialist.

What We Are Looking For:

• Strong English communication skills, written and verbal (B2 required, C1 preferred).
• Bachelor’s degree (completed or ongoing).
• Comfortable working with spreadsheets, documents, and presentations (Google Workspace).
• Highly organized, detail-oriented, and proactive.
• Comfortable handling operational, repetitive, and process-driven tasks.
• Able to work with multiple stakeholders and prioritize requests.

Bonus points if:

• Previous experience in a sales support, administrative, operations, or customer-facing role.
• Previous exposure to cloud services, hosting, data centers, or infrastructure-related companies.
• Basic Spanish knowledge is a plus and may help when interacting with LATAM customers

What We Offer

• Competitive compensation.
• Annual bonus based on company and team performance.
• Meal voucher (Caju).
• Transportation or fuel voucher (without discounts).
• Health plan (SulAmérica).
• Dental plan (Amil).
• Subsidies for education, certification and English courses
• Hybrid work model: 1 day remote / 4 days at Vila Mariana – São Paulo, SP.
  
  

Why Latitude.sh + Megaport?

At Latitude.sh, you’ll be part of a lean, agile team where your work truly matters. From day one, you’ll have ownership, autonomy, and the opportunity to make a real impact through innovation and creative problem-solving.

Together with Megaport, we embrace a collaborative, low-hierarchy culture where curiosity drives growth, diversity is valued, and customers are at the center of everything we do. We’re proud to be an inclusive company and welcome talent from all backgrounds. If our values resonate with you, we’d love to meet you.