Company Description

PatientFi® is a technology-based, point-of-sale financing company in Irvine, CA that partners with healthcare providers to offer patients a friendly payment solution for out-of-pocket medical and dental procedures. The company serves various healthcare specialties, including plastic surgery, dermatology, ophthalmology, dentistry, fertility, and medical spas. PatientFi's mission is to expand patient access to elective healthcare treatments by removing the cost barrier and providing patients with a convenient payment option.

Duties and Responsibilities

• Install, configure, and provide technical assistance for software and computer systems.

• Perform hardware and software installations, configurations and updates as needed.

• Install, configure, and maintain network corporate infrastructure

• Troubleshoot and resolve technical issues in a timely manner.

• Analyze records and logs to spot underlying trends and potential issues.

• Support the implementation and roll-out of new solutions or applications.

• Test, evaluate, and make decisions about new technology for the business

• Create and maintain procedural documentation, diagrams, and written instructions to repair a fault or set up a system.

• Set up new users' accounts and profiles.

• Understanding, maintaining, and securing AWS environments

The requirements listed are representative, but not all-inclusive of the knowledge, skills, and/or abilities needed to perform successfully in this position.

Skills

• The ability to think logically

• A good memory of how software and operating systems work

• Excellent listening and questioning skills, combined with the ability to interact

confidently with others to establish what the problem is and explain the solution

• The ability to work well in a team

• Problem-solving skills

• The ability to prioritize your workload

• Attention to detail.

Education / Experience

• 3 years of relevant experience in IT support

• Information Technology or Computer Science degree or certification is helpful

• Network and desktop administration

• Mac and Linux OS

• AWS Certifications are helpful

Benefits:

• Base salary range: 
• Medical, dental, and vision premiums covered at 80% for employees and dependents
• Unlimited PTO
• 401(k)
• Parental leave
• AD&D policy provided at no cost to employees

(NOTE: At this time, PatientFi is unable to sponsor or take over sponsorship of an employment Visa.)

• PatientFi provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristics protected by federal, state or local law.