About PGLS

PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.

Position Summary

The Site Supervisor will work in support of our program management to support daily operations and serve as the primary point of contact for multiple projects and assignments across our federal law enforcement customer’s operational location nationwide.

Primary Duties & Responsibilities

• Reports to the Program Manager
• Assists Program Manager with daily operations to include:
• Provides customer project estimates.
• Manages personnel both on and off-site.
• Controls assignments process and tracks through conclusion.
• Monitors and reconciles labour hours daily, weekly, monthly and per case, per project, per contract.
• Coordinates staffing requirements with our recruiting teams.
• Coordinates security requirements and submittals with both our security department and customer’s security team.
• Coordinates and manages employee performance evaluations.
• Manage multi-level translation/transcription projects received from multiple operational sites.

Qualification Requirements

• Management/supervisory experience in languages services contracts
• Monitoring live communication and listen to or read foreign language communications lawfully intercepted, and perform immediate verbal summaries, then subsequent written or typed summaries, into the English language.
• Transcribe audio/video and written communications to and from source language to English as required.
• Translate by rendering the spoken word or written word to and from source language to English as required.
• Interpret consecutively or simultaneously to and from source language to English as required.