About Plenful

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Bessemer Venture Partners, Notable Capital, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI agentic operating platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve leading healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

About the role
Plenful is seeking a hands-on, technical, and customer-obsessed leader to own the success of our Intake Authorization Suite implementations. In this role, you’ll sit at the intersection of technology, healthcare operations, and customer experience, driving outcomes for a fast-growing and strategically critical product line.

You’ll serve as both a technical subject matter expert and a player-coach, leading complex implementations, shaping scalable onboarding frameworks, and building a high-performing Technical Customer Success team. This is a highly visible role with direct impact on customer value, retention, and product evolution - ideal for someone who thrives in fast-paced, high-ownership environments and loves solving complex technical problems in healthcare.

What you’ll do

• Own implementation outcomes and long-term success for use cases in our Intake Authorization Suite, serving as the subject matter expert to guide early alignment, efficient and robust implementations, and scalable support mechanisms for a critical and growing segment of our business
• Serve as a player-coach on our Technical Customer Success team, balancing hands-on technical leadership with building a high-performing team that can manage Intake Authorization implementations day-to-day
• Drive time-to-value for our Intake Authorization customers by designing efficient, repeatable implementation  templates and playbooks, and continuously refining onboarding workflows
• Collaborate deeply with cross-functional teams, including Account Management, Sales, Product, and Engineering to gather requirements, configure solutions, and ensure ongoing value delivery.
• Lead technical problem solving—from SQL queries and Python scripts to API/FHIR integrations—directly unblocking implementations when needed.
• Build tight feedback loops with Product and Engineering, ensuring customer insights shape roadmap priorities and product enhancements.
• Own KPI outcomes for Intake Authorization implementations including time to value, customer satisfaction, and resolution times, and ensure the team is tracking and exceeding targets.

What we’re looking for

• Experience
• • 5+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field
  • Ability to explain complex technical problems in concise communication
  • Experience in the healthcare industry and preferably within the patient intake, benefits verification, and prior authorization space
  • Mentored and guided team members in effective implementation and problem-solving. 
  • Successfully served as a senior escalation point for complex technical issues, resolving critical roadblocks.
• Technical skills
• • Proficient in SQL
  • Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.)
  • Familiarity with code (Python, YAML, etc.)
• Additional skills
• • Excellent verbal and written communication skills
  • Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues

• Ability to serve as a senior technical point of escalation, representing Plenful externally on technical matters and ensuring clear, credible communication with customers during escalations or complex implementations

• Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience
• Highly organized, able to manage multiple accounts, and prioritize tasks independently.

• Miscellaneous
• • A genuine interest in healthcare and making the industry more efficient
  • Excitement to see and learn the company-building process firsthand alongside dedicated, hardworking, fun-loving team members
  • A bias toward action and enjoyment working in a dynamic, fast-moving environment

Plenful perks

• Comprehensive Benefits Package: Enjoy unlimited PTO, fully covered health insurance (medical, dental, and vision),  meal stipend, health & wellness stipend, 401(k) matching, and stock options
• Mission-Driven, World-Class Team: Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
• Opportunities for Growth: Strengthen your partnership expertise through collaboration with experienced, high-performing leaders across the organization