Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services is a 4th-generation family-owned business, proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027, a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC, and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

About the position

The Residential Duct Cleaning Crew Leader is responsible for overseeing and performing duct cleaning services, ensuring projects are completed efficiently, safely, and to high-quality standards. This role combines hands-on technical work with leadership and customer service responsibilities, making it essential for maintaining customer satisfaction and team performance.

Responsibilities

• Lead and supervise a team of duct cleaning technicians on residential job sites.
• Perform duct cleaning services using professional-grade equipment and ensure adherence to safety protocols.
• Inspect duct systems to assess cleaning requirements and provide feedback to customers.
• Maintain clear communication with customers to explain the duct cleaning process and address any questions or concerns.
• Ensure timely completion of jobs while maintaining quality standards.
• Train, mentor, and motivate team members to perform their duties effectively.
• Maintain and monitor equipment, ensuring it is clean and in proper working condition.
• Complete necessary paperwork, including work orders and reports, accurately and promptly.
• Uphold GSM Services' commitment to exceptional customer service.

Requirements

• Previous experience in duct cleaning, HVAC, or a related field.
• Proven leadership or supervisory experience.
• Strong understanding of duct cleaning equipment and processes.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and resolve issues on-site.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 pounds and work in confined spaces or on ladders as needed.
• Commitment to maintaining a safe and professional work environment.

Benefits & Perks

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program—your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture