About Resident Interface

Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions), Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities.

With over 40 years of experience, $billions recovered nationwide, and operations across all 50 states, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution.

Learn more at www.residentinterface.com

Training & Development Specialist

Responsible for designing and delivering training programs for employees and external clients to improve workplace performance and drive client engagement through effective product education.

Requirements

-          +2 years of experience in Training with both internal and external clients

-          +3 years of experience in Customer Service

-          English level 90% - verbal and written

-          MS Office proficiency (PowerPoint, Word, Excel, Forms, SharePoint)

-          Organizational and problem-solving skills

-          Outgoing personality and sound decision making

-          Detail and service-oriented

-          Self-driven and creative

-          Teamwork focused

Main tasks

-          Become an SME in all company processes, technical and business matters

-          Deliver training programs and workshops to clients, employees and managers

-          Assist new hires and new clients during first stages of onboarding

-          Design appropriate course content including e-learning training material

-          Generate data and metrics to evaluate training effectiveness

-          Coordinate training logistics and activities

We offer

-          Base salary: $975

-          Potential monthly bonus: $300

-          Schedule: Monday through Friday 6am – 3pm / 7am – 4pm