Sanas.ai is pioneering the future of human communication. Founded by a team of Stanford researchers and entrepreneurs with deep industry experience, Sanas has developed the world’s first real-time speech transformation platform capable of accent translation, noise elimination, speech enhancement, and cross-language communication.

Sanas makes conversations clearer, more inclusive, and more effective, removing barriers that prevent people from being understood, regardless of accent, background noise, or native language.

Since going to market in 2023, Sanas has scaled at an extraordinary pace, growing from $0 to $32M ARR in under two years, with a projected >$50M ARR by the end of 2025. The company recently recorded its first $10M quarter and is on track to achieve $120M in ARR next year. With a SaaS-based model, Sanas serves some of the world’s largest enterprises, including Comcast, UPS, UHG. Today, Sanas technology is deployed across >17 of the Fortune 500 and continuing to accelerate growth. 

The company’s valuation has a clear trajectory toward multi-billion-dollar market capitalization as it continues to expand into new verticals and product categories. With a TAM that spans all human in the loop communications and beyond, Sanas has the potential to impact every industry and every global interaction.

Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.

Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation has been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication. 

About the role

The Presales Service Delivery Manager is a strategic leader responsible for driving client engagement during the sales cycles while they evaluate Sanas’s solutions. This role goes beyond coordination—it requires innovation, attention to detail, relationship building, and extreme accountability to ensure pilots are executed flawlessly and lead to long-term success. Acting as a trusted advisor, this individual will partner closely with Sales, Account Management, Product, and Engineering to deliver measurable value, align solutions with customer strategy, and ensure their success.

What you'll do

• Serve as the strategic point of contact for prospective customers throughout the proof of concept.
• Define success criteria, timelines, and measurable outcomes with clear accountability.
• Innovate in deployment strategy by aligning internal and external resources to deliver seamless execution.
• Build trusted relationships with executives and key stakeholders, ensuring goals and expectations are consistently aligned.
• Facilitate executive-level updates, proactively gather feedback, and address challenges with urgency.
• Act as the voice of the customer, ensuring internal teams remain aligned on customer priorities.
• Oversee the deployment and configuration of Sanas’s solutions, ensuring technical and business requirements are met.
• Collaborate with Solutions Engineers and Product teams to troubleshoot and resolve complex challenges.
• Drive innovation by introducing best practices and ensuring pilots showcase strategic value.
• Champion adoption by delivering tailored training, best practices, and executive-level enablement sessions.
• Monitor pilot KPIs, identify improvement areas, and proactively recommend optimizations to ensure business impact.
• Deliver milestone presentations and reports with insights that inform both customer strategy and internal product direction.
• Collaborate with Account Managers to transition customers from pilot to scaled deployment with zero disruption.
• Provide strategic recommendations for expanding adoption based on pilot outcomes.
• Support Sales with case studies, proof points, and customer success narratives rooted in measurable results.

Qualifications

• 5+ years in service delivery, customer success, presales, or strategic project management.
• Proven experience leading technology pilots or implementations in CCaaS, CX, or AI-driven solutions.
• Strong executive presence and ability to engage effectively at C-level and director-level.
• Demonstrated ability to manage multiple complex customer initiatives simultaneously.
• Technical aptitude with SaaS, APIs, cloud platforms (AWS, Azure), and contact center technologies.
• Familiarity with CCaaS platforms (Genesys, Five9, NICE, etc.).Understanding of contact center operations, KPIs, and customer experience drivers.
• Prior experience within a presales or sales engineering organization.
• Project management certification (PMP, PRINCE2) a plus.