Department:

Location: Remote (based in the United States)

About SecondMuse LLC

At the heart of SecondMuse lies the fundamental strategy: Drive Impact. This guiding principle is ingrained in every decision we make as individuals and collectively as a company. It reflects our identity, our purpose, and the unique value we deliver to our clients. Our commitment to driving impact shapes our strategic approach and is mirrored in our diverse offerings. These offerings are designed to foster just economies, powered by community-driven solutions with a focus on generating substantial economic, social, and environmental benefits. Our services range from consulting, aimed at catalyzing long-term impact through innovative projects and building strategic relationships, to Entrepreneurial Support, facilitating opportunities for entrepreneurs at various stages of their journey. Further, we are engaged in economy-building initiatives that catalyze systemic changes and economic transformation across sectors. We have organized innovation programs in over 100 countries and 250 cities, sourcing solutions from every corner of the world. Each program has challenged our teams to develop targeted approaches to find, and then support, visionary leaders with a diverse range of experiences, motivations, and cultures.

The Opportunity

We believe that great talent thrives in fast-paced, high-performing, learning-oriented, and collaborative work environments. Embracing SecondMuse's core values of contributing to an open, inclusive, and joyful culture makes it easy for our work to be centered on authentic relationships, which we believe are at the heart of unlocking human potential.

The Senior Associate, Programs will be supporting SecondMuse’s Community Management Workstream within the NASA Space Apps Challenge. The NASA Space Apps Challenge is an international hackathon for coders, scientists, designers, storytellers, makers, technologists, and others in cities around the world, where teams engage NASA's free and open data to address real-world problems on Earth and in space. For one weekend each October, participants from around the world come together over 2 days to solve challenges submitted by NASA personnel. After the hackathon, project submissions are judged by space agency experts, and winners are selected for one of 10 Global Awards.

The Senior Associate, Programs will support open innovation communities by engaging members and facilitating external trainings/workshops. This role will work with a global community of over 400 key stakeholders as well as support other workstreams of the program, including but not limited to program design, communication, judging process, and the Winners Celebration.

Core Competencies

• Demonstrated skills in supporting facilitation of large scale workshops and/or online events for stakeholders
• Schedules and organizes meetings including recording and distributing minutes
• Experience with customer service and maintaining an active Slack workspace or equivalent platform
• Effective, clear, professional, and consistent verbal and written communication with the community, team, and client
• Experience in preparing reports, documentation, and presentations 
• Experience in event management
• Experience in program implementation
• High level of organization
• Familiarity with principles of human-centered design

Core Functions

• Shows initiative in problem-solving
• Carries out work to achieve objectives and expected outcomes with general direction and refers new or complex problems to a higher level
• Carries out assigned tasks to support program or departmental operations. 
• Shows initiative in problem-solving
• Supports program and departmental process implementation; handles minor issues during the implementation process 
• Contributes significantly to projects/departments, takes on more complex assignments, and displays a willingness to learn and grow
• Resolves questions or problems within established policies and procedures
• Consults with supervisor regarding decisions impacting budget, scope, and schedule

Core Responsibilities

• Support Program Implementation and Operations
• • Create and coordinate meeting agendas and relevant follow-up notes/materials 
  • Support in ensuring that key milestones and expectations outlined within existing community engagement deliverables are met with the client 
  • Establish systems and processes for relationship building with NASA Space Apps community
  • Build frameworks, guidelines, and templates for processes 
  • Coordinate and collaborate with teammates across the program’s workstreams 
  • Manage work in Asana including: Create tasks in Asana, ensure tasks are updated and accurately reflected in Asana on a weekly basis, and identify tasks to discuss/report out on during team meetings
• Support the Management and Engagement the NASA Space Apps Community 
• • Support facilitation and coordination with open innovation program communities through 1-1 meetings, group meetings, a Slack workspace and emails
  • Coordinate virtual communication and messaging in Slack workspace and email
  • Support facilitation of NASA Space Apps monthly virtual workshops, reaching an average of 100 attendees
• Support Program and Resources Design and Creation
• • Support program and resource design by sourcing feedback from the community, and advocating for the community’s needs during design meetings
  • Prepare externally-facing reports, documentation, and presentations to support community engagement activities and program design
  • Capture program learnings and participate in sharing learnings across program teams 
• Customer Service 
• • Resourceful and proactive problem-solving
  • Conflict de-escalation and resolution
  • Demonstrated ability to respectfully work across cultural contexts 
• Public Representative of the NASA Space Apps Program 
• • Support the Senior Manager, Programs to represent the program to a global audience in Slack workspaces, email, trainings, and videos
  • Support the Senior Manager, Programs to represent the Community Management Workstream in internal meetings with the client

Required Education and Experience 

Experience comes in many different forms. At SecondMuse we are committed to creating a diverse and inclusive community of individuals with a wide range of backgrounds. As guidance, we prefer applicants to have a bachelor’s degree and  5+ years of experience in community engagement and/or project management.

Work Environment

This role is full-time, 40 hours a week, remote, and requires working from home. The NASA Space Apps Team is fully remote with 3/4 of its members and client headquarters located on the East Coast of the United States.

Our Commitment to Pay Equity:

This role offers an annual base salary of $70,000 and a comprehensive benefits package. At SecondMuse, we believe in fairness and transparency, which is why we have a no-negotiation policy to prevent bias and ensure wage equality. All compensation information will be discussed in detail before your first team interview to ensure alignment.

Benefits: 

• Medical, dental, and vision insurance with over 50% employer contribution
• 401(k) with 3% guaranteed employer contribution after 90 days
• Employer monthly mobile phone contribution
• Flexible work options
• Unlimited discretionary paid time off after the first 90 days 
• At least 12 paid holidays annually 
• Generous paid parental leave programs for all new parents
• Short-term disability insurance
• Employee assistance programs

Our Hiring Process:

Transparency and efficiency are at the center of our hiring process. Every question you’ll be asked is directly related to the skills and experiences listed in the job description. You’ll get the opportunity to share your real-world examples and explain how your background prepares you for the challenges typical at SecondMuse. Generally, our process takes 8 weeks from application to a job offer, depending on logistics and scheduling. We aim to update finalist candidates on their status at the end of each week, ensuring you always know where your candidacy stands.

SecondMuse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strongly encourage BIPOC (Black, Indigenous, People of Color), women, LGBTQIA+ identifying, and people with disabilities to apply.