About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

About the role

The Scrum Master owns the delivery engine. You are responsible for the health, velocity, and predictability of sprint execution across one or more engineering teams. You protect the team from process debt, facilitate every Agile ceremony with rigor, and ensure that commitments made in sprint planning are visible, tracked, and accounted for at sprint close.

This is not a coordinator role and not a project manager role. You are the system owner for how work moves — and you are accountable for the artifacts that prove it.

What you'll do

Sprint Ceremonies

• Sprint Planning: confirm ticket readiness before the meeting; facilitate capacity planning; ensure the team commits to a realistic sprint goal
• Daily Standup: surface blockers same-day; update ticket status in real time
• Sprint Review: demo completed work against acceptance criteria; invite relevant stakeholders; document what shipped
• Retrospective: prepare a structured agenda; schedule and facilitate, synthesizing themes and publishing action items with owners/due dates in timely fashion
• Backlog Refinement: co-facilitate with Product Team to ensure tickets entering the next sprint are groomed, estimated, and acceptance-criteria-complete

Sprint Reporting

• Publish a Sprint Midweek Executive Report with progress by ticket, blockers, confidence call per assignee (On Track / At Risk / Off Track)
• Publish a Sprint Executive Report at sprint close: committed vs. delivered, carryover with root cause, and a plain-language summary for non-technical stakeholders
• Publish Sprint Release Notes for every release — written for business audiences
• Maintain a sprint velocity tracker; surface trends in monthly review

Backlog & Ticket Health

• Enforce ticket readiness gates: no ticket enters a sprint without a user story, acceptance criteria, estimate, and assigned owner
• Flag and escalate stale, blocked, or criteria-incomplete tickets before sprint planning
• Track carryover rigorously: every rolled ticket gets a documented reason and a clean close date
• Work with Product Team to maintain a healthy sprint backlog — groomed in advance of sprint

Blocker & Risk Management

• Own the blockers log: every blocker is documented with owner, date identified, and resolution path
• Escalate unresolved blockers within 24 hours of identification
• Surface scope creep and mid-sprint additions; working with Product team to formally assess impact before accepting
• Run a weekly dependency check across squads; flag cross-team risks proactively

Team Health & Accountability

• Track individual assignee commitments across sprints; surface patterns (eg repeated carryover, underestimation, scope avoidance) in retros and 1:1s
• Conduct brief end-of-sprint check-ins with each team member: what did you commit to, what did you ship, what got in the way
• Partner with Product team on team health signals: velocity, WIP limits, cycle time, and sprint predictability

Process Improvement

• Own and keep current the sprint process documentation: playbooks, ceremony agendas, reporting templates, and escalation protocols
• Conduct a quarterly process audit: what is slowing the team down, what ceremonies are rote vs. valuable
• Benchmark sprint health metrics quarter-over-quarter; present findings with recommendations
• Identify and eliminate recurring process friction before it becomes a sprint risk

Qualifications

• 2+ years as a Scrum Master or Agile Delivery Lead, running sprint ceremonies end-to-end
• Hold a CSM, PSM I/II, or equivalent certification and can speak to the principles behind the 
• Experience with ClickUp, Jira, Linear, or equivalent project management tooling
• Strong written communication; able to write sprint reports and executive summaries without a template
• Data-driven approach to team health: comfortable tracking velocity, WIP, and cycle time

Nice to have

• Familiarity with Kanban, SAFe, or hybrid Agile frameworks
• Experience coaching junior team members on Agile practices
• Background in technical project management, legal tech, lead generation, or performance marketing is a plus.
• Excellent communication, documentation, and stakeholder management skills.
• Familiarity with ClickUp, Omni, Retool, Salesforce, or similar internal tooling platforms

Benefits

• Uncapped quarterly profit-sharing bonuses based on company performance
• 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):
• • medical (Aetna)
  • dental (Guardian)
  • vision (Guardian)
• 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
• • $500 free FSA company contribution, even if $0 employee contribution
• 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
• Unlimited paid time off with planned role/responsibilities coverage
• Work from home equipment budget (at company's discretion)
• Forever remote work environment

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation. Are you ready to lead the next wave of growth in legal marketing? Apply today and help us transform access to justice!

Please note that you may receive emails on behalf of Tort Experts from no-reply@ats.rippling.com. This is not spam and has been sent from our HR/Payroll system, Rippling.

If you are selected to move forward in the process, we will contact you directly. We kindly ask that you do not reach out to inquire about the status of your application. Due to the volume of submissions, we are unable to respond to individual application status requests.

AA/EEO Statement:

Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.