Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. 

At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale. 

About the role

The Vice President of Delivery (VP of Delivery) is a senior leadership role responsible for driving excellence, consistency, and scalability across all client delivery functions. This leader oversees the Project Management Office (PMO and the broader delivery ecosystem, shaping and enforcing a unified delivery methodology that enables predictable, profitable, and high-quality outcomes across all practices. The VP of Delivery will partner closely with executive leadership, practice leads, and operational stakeholders to define and enforce standards for delivery quality, governance, process, and accountability. This role serves as the bridge between business strategy and operational execution – ensuring the way we deliver is a competitive advantage for the organization. 

Responsibilities

Strategic Leadership 

• Develop and own the overarching delivery vision and strategy, aligning it with organizational goals and growth plans. 
• Partner with executive leadership to evolve delivery models that scale across practices and client types. 
• Lead the transformation of the PM discipline into a high-performing delivery function focused on outcomes, not tasks. 
• Lead continuous improvement initiatives that enhance delivery quality, consistency, and efficiency. 

Delivery Methodology & Governance 

• Design, implement, and maintain a unified delivery framework that integrates all practice areas but allows for process variation by engagement type. 
• Establish governance structures, success metrics, and reporting to measure delivery health across all engagements. 
• Champion delivery best practices and enforce standards for quality, risk management, and client communication standards. 

Cross-Practice Leadership 

• Directly oversee delivery leaders within each practice, ensuring consistency in execution 
• Partner with Practice Leads to align delivery capability and resourcing with practice development roadmaps. 
• Drive collaboration across departments to break down silos and create a cohesive delivery ecosystem. 
• Serve as a senior escalation point for key clients and high-impact projects. 

PMO Oversight and Talent Development 

• Continue leadership of the Project Management Office, evolving it from a function-specific group to an enterprise-level center of excellence. 
• Own the delivery career framework, competency models, and growth paths for PMs and Delivery Leaders 
• Develop and mentor PMO leadership and delivery managers by building a structured enablement program that raises delivery maturity and develops future leaders. 
• Ensure tools, templates, and methodologies are standardized and adopted consistently across practices. 

Operational & Financial Accountability 

•  Partner with Finance and Operations to ensure delivery teams meet margin, utilization, and revenue targets. 
• Own delivery performance across the portfolio, including margin, predictability, utilization, and quality. 
• Forecast and manage delivery capacity to meet organizational demand. 
• Support business development through scoping, estimation, and pre-sales engagement when necessary. 

People & Culture 

• Build a culture of empowered delivery ownership, accountability, and transparent communication within delivery teams. 
• Coach Delivery Leaders and PMs to elevate leadership behaviors, decision- making and client management. 
• Invest in leadership development and talent growth within PMO and practice delivery leads. 
• Promote collaboration, diversity, and inclusion within all delivery disciplines 

Qualifications

• 10–15+ years of experience leading multi-disciplinary digital or professional services delivery organizations. 
• Proven experience managing cross-functional delivery at scale (across multiple practices or geographies). 
• Deep understanding of program management, delivery methodologies, and client lifecycle management. 
•  Exceptional communication, leadership, and change management skills. 
• Demonstrated success in evolving delivery organizations, implementing governance frameworks, and improving delivery performance. 
•  Bachelor’s degree required; MBA or equivalent advanced degree preferred. 

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. 
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace

Compensation & Benefits

In accordance with applicable law, the salary range provided is Verndale's reasonable estimate of the  salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.

Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.