About CIBSE

CIBSE (the Chartered Institution of Building Services Engineers) is the professional body that exists to advance and promote the art, science and practice of building services engineering, to invest in education and research, and to support our community of built environment professionals in their pursuit of excellence. We support building services engineers throughout their careers by setting standards, accrediting education and influencing industry and policy.

Working at CIBSE means being part of a collaborative organisation with a clear social purpose, where your work contributes to positive, real-world impact in a growing and evolving sector.

About the role

This is a key role within the Membership Team, responsible for processing membership applications and delivering excellent customer service. Reporting to the Membership & Registration Manager, you will coordinate Professional Review Interviews for Associate, Member, and Fellow applicants seeking CIBSE membership and registration with the UK Engineering Council. These interviews are conducted by professionally registered CIBSE members.

What you will do

Application Interview Processing

• Organise and schedule professional review interviews for Associate, Member and Fellow applicants every first week of the month.
• Manage the interview process:

o   Determine interviewer availability.

o   Matching candidates by discipline.

o   Post interview processing.

• Update applications and interviews in the CRM.
• Prepare the applications for the Membership and Registration Panel.

General Membership Tasks

• Process other membership applications as required and follow up with applications that are awaiting information.
• Process member reinstatements.
• Data checks to ensure records are up-to-date.
• Respond to Cases (emails) allocated in a timely manner – response aims for within 3 working days.
• Answering the main membership phone line, providing accurate information to enquirers.

The above is not an exhaustive list of duties and you will be expected to perform other related tasks to meet the overall business objectives of the Institution.  

What you will need to be successful 

• You will be experienced in providing a high level of customer service and processing data.
• You will be the first point of contact for applicants and members and will be confident in providing guidance and advice via phone and email.
• You are a highly organised, proactive individual and flexible with change.
• You have keen attention to detail.
• You are resourceful and know how to find information, solve issues, answer questions, reach people and be flexible.
• You take initiative, and work well with others, demonstrating strong interpersonal and collaboration skills.
• A professional manner is required as you will also be dealing with senior members of the institution.  This role requires a high level of self-motivation and attention to detail and will suit someone who is proactive and confident in communicating with a range of stakeholders.

Essential Knowledge/Skills

• Experience of working in a customer focused environment, dealing with enquiries with tact and diplomacy.
• Ability to work to tight deadlines with good personal organisation and time management skills.
• Excellent verbal and written skills.
• Excellent attention to detail.
• Experience of using membership database and office packages including Excel, Word and MS Outlook, MS Teams.
• Self-motivated, able to work independently and use own initiative.
• Experience of giving accurate advice via telephone and email.

Desirable

• Experience of working in a professional membership body.
• Experience of working with volunteers and committees.
• An understanding of higher and further education qualifications.
• Experience working with Salesforce.com.

What CIBSE offers you

• A supportive and friendly working environment.
• Starting at 25 days Annual Leave increasing to 27 days with length of service, plus Bank Holidays.
• Contributory Pension Scheme.
• Family Friendly Leave.
• Three paid volunteering days per year.
• Annual Travel Season Ticket Loan.
• Cycle to Work Scheme.
• Life Assurance.
• Private Medical Insurance.
• Cash Plan – cash back for routine healthcare treatments.
• Health and Wellbeing benefits, including Mental Health support, and access to a 24/7 GP service.
• Shopping portal, rewards programme, and gym discounts.
• Referral Scheme.
• Hybrid Working where people are ‘in the office more days than they are not’.
• The chance to be part of an evolving, changing and exciting organisation that genuinely does change the world. 

Application Process

To apply for this role, please include your CV and cover letter outlining how you feel you would be a great fit for the role.

Closing Date

The deadline for all applications is 17:00, Monday 20 April 2026.

The pay for this role is:

up to £30,000 per year (Farringdon)

We reserve the right to close this advert early if we receive sufficient applications. If you think you are a great fit for this role, please submit your application at the earliest opportunity.

The Institution is an equal opportunities employer. The post-holder will be expected to adhere to and support the Institution’s commitment to diversity, equality and inclusion.