Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 60+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

About the Job

We are looking for a highly skilled user researcher in Austin to conduct greenfield research studies, and analyze data to provide actionable insights, inform product opportunities to improve the end-to-end real estate transaction experience, and enhance our current product offering. You will play a critical role in understanding our users' needs, behaviors, and motivations. A successful candidate will have a proven track record for delivering high-quality research to inform product roadmap and drive positive outcomes for the business. If you are a highly motivated and creative individual with a passion for understanding users and improving their experiences and want to have a meaningful impact at an early-stage technology company, then contact us! 

What you will do

• Develop and execute research plans, including user interviews, surveys, usability testing, and ethnographic studies.
• Recruit and screen participants for research studies.
• Facilitate research sessions, ensuring a positive and productive experience for participants.
• Analyze qualitative and quantitative research data to identify trends, patterns, and user insights.
• Synthesize research findings into clear and actionable recommendations.
• Communicate research results effectively to product teams, stakeholders, and leadership.
• Champion user-centered design principles throughout the product development process.
• Collaborate with design, engineering, and product teams to ensure that user needs are met.
• Contribute to the development of user types, journey maps, and other user-centered artifacts.
• Proficient in using research tools and software, such as Qualtrics, UserTesting, and Figma.
• Stay up-to-date on emerging research methodologies and technologies.

Job Requirements

• Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, or a related field.
• 4+ years of experience in user research or a related field.
• Strong understanding of user research methodologies and techniques.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, interpersonal, and presentation skills.
• Ability to work independently and as part of a team.
• Passion for creating exceptional user experiences.
• Ability to prioritize, manage multiple tasks, and work independently.
• Enthusiasm for innovation and a passion for improving overall customer experience through technology.

Bonus Points:

• Experience using the Jobs To Be Done research methodology 
• Experience working in a highly regulated industry
• Working within a tech startup environment is a strong plus

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs. These benefits include:

• Work-life balance
• Competitive Salary
• Equity compensation
• Medical, Dental, and Vision Insurance
• Unlimited PTO
• 401k
• Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.